The Solum IT expert team will quickly resolve the issues you are experiencing. Requests submitted via support tickets will receive a response within 2 to 3 business days.
Standard IT Support Ticket
Resolving system errors
Software usage guidance and training
Routine maintenance management
Remote support for problem-solving
On-site Support Ticket
Resolving system errors
Customer site visit service
Hardware installation (e.g., gateway setup)
On-site system inspection and troubleshooting
Hands-on assistance with physical equipment
IT Development Support Ticket
System integration services
Customization of existing systems
Development of custom features or modules
API development and integration support
Support Ticket Usage Process
Easy as Four Simple Steps:
Identify Your Issue
Recognize the problem you're experiencing with our system or equipment, and for general issues, we encourage you to explore our self-help resources, including FAQs and guides, for quick solutions.
Contact Our Help Center
Reach out to our Help Center before purchasing a ticket. Our experts will:
- Help identify your problem type
- Provide a consultation on general errors
- Guide you on which support ticket best suits your needs
Purchase and Activate Your Support Ticket
Once you've received guidance, purchase the recommended support ticket and activate it through our system:
- Go to your My Page
- Navigate to Support Tickets
- Click on "Chat with IT Help Center via the support message"
Receive Support Services
Our team will provide the necessary support services based on your purchased ticket type.
When you connect with the IT Help Center via chat, support operations will begin. Support tickets are deducted based on the time spent providing assistance. You can check your remaining time through the dashboard.